what is defection rate?Advertisement
customer defection is the rate at which customers defect or stop the usage of products of a company. business with high defection rate, would be losing their existing customers. in order to overcome this they use another term of customer retention, in simple words its to retain or prevent the ... - read more
A defect rate shows how many errors in production occur on average. It is an important part of quality control. Companies strive to reduce their defect rates as much as ... - read more
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